Frequently asked questions
The questions that come up before almost every engagement, answered directly.
Insights
How do you start working with Digistan Consultant?
With a discovery call — a working session on the problem rather than a sales pitch. Where the problem is unclear, a paid assessment is often the right first step. Contact the team on +91 83695 17339 or through the enquiry form on any page.
Working together
- Engagements start with a discovery call, which is a working session rather than a pitch.
- Where the requirement is unclear, we recommend a paid assessment before any build.
- Assessments and strategy work are priced to stand alone, so the recommendation is not conflicted by an interest in the delivery.
- You are not obliged to build with us. Our deliverables are written to be executed by anyone.
Commercials
- We work fixed-bid, time and materials, dedicated team or retainer, chosen against how settled the scope actually is.
- We do not publish rates, because a rate without scope is meaningless.
- Paid media is billed as a management fee, not a percentage of ad spend.
- We hold no reseller margin or referral commission on platforms we recommend.
Ownership and handover
- You own the code from the first commit, in your repository.
- Infrastructure sits in your accounts, not ours.
- There is no proprietary framework, licence or hosting requirement.
- Documentation and training are deliverables, not favours — you should be able to operate the system without us.
Timelines
- A focused AI agent or internal tool typically runs six to twelve weeks.
- A multi-role platform with integrations runs in quarters.
- SEO and content programmes need three to six months before meaningful movement.
- We scope a first releasable slice deliberately small, so something real ships early.
Data and security
- Personal data is handled under the DPDP Act 2023 — consent, purpose limitation, defined retention.
- Production data is not used in development environments.
- Access is least-privilege, encrypted in transit and at rest, with audit logging.
- Public-sector and citizen-facing work is built to GIGW 3.0 and WCAG 2.1 Level AA.
Support after launch
- Every project includes a defined support window after handover.
- Ongoing support is available as a monthly retainer with an agreed response time.
- We would rather set your team up to run the system and be available, than make you dependent.
Frequently asked
Questions we get about this
What if we are not sure what we need?
That is a common and reasonable position. A readiness assessment or discovery engagement exists precisely for it, and sometimes concludes that the right answer is a process fix rather than software.
Do you work with clients outside India?
Yes, primarily across the GCC alongside Indian clients. Time zone overlap is workable and we run engagements remotely as standard.
What is the smallest project you take on?
There is no formal minimum, but below a certain size the overhead of scoping and onboarding outweighs the value for both sides. If a project is too small to serve you well, we will say so and often point you somewhere better suited.
Talk it through before you commit
A discovery call is a working session on your constraint, not a sales pitch.
Quick inquiry
Tell us what you're trying to build
A short note is enough. You'll hear back from the team, not a bot — usually within one working day.
- +91 83695 17339
- Palava City, Dombivli, Thane, MH 421204