Privacy policy
What we collect, why, how long we keep it, and how to have it corrected or removed.
Legal
What personal data does Digistan Consultant collect?
Digistan Consultant collects the name, email address, phone number and message you submit through enquiry forms or the chat assistant, together with basic technical data such as IP address and browser type. It is used to respond to your enquiry and is not sold or shared for marketing.
Who we are
This policy applies to www.digistan.in, operated by Digistan Consultant, Palava City, Dombivli, Thane, Maharashtra 421204, India. For anything in this policy, contact us on +91 83695 17339.
What we collect
- Information you give us: name, email address, phone number, company name and the content of your message, through enquiry forms, the chat assistant or by email.
- Technical information: IP address, browser and device type, pages visited and referring source, collected through analytics.
- Communication records: correspondence with you, retained so we can handle your enquiry properly.
Why we use it
- To respond to your enquiry and provide the information or services you asked for.
- To deliver and support work you have engaged us for.
- To send material you specifically requested, such as a downloaded guide.
- To understand how the site is used, so we can improve it.
- To meet legal, accounting and regulatory obligations.
Consent and legal basis
Where we process personal data under the Digital Personal Data Protection Act 2023, we do so on the basis of your consent, given when you submit a form with the consent statement shown, or where processing is necessary for a legitimate specified purpose such as fulfilling a contract with you.
You may withdraw consent at any time by contacting us. Withdrawal does not affect processing already carried out, and may mean we can no longer provide a service you asked for.
How long we keep it
| Enquiries that do not proceed | 24 months from last contact, then deleted |
|---|---|
| Client records | Duration of engagement plus 8 years, for legal and accounting obligations |
| Chat assistant transcripts | 12 months |
| Newsletter subscribers | Until you unsubscribe |
| Analytics data | As configured in Google Analytics, up to 14 months |
Who we share it with
We do not sell personal data, and we do not share it for anyone else's marketing.
We share it only with service providers who help us operate — email and hosting providers, analytics, and the AI provider powering the chat assistant where that is enabled — each processing it on our instructions. We also share it where we are legally required to.
Your rights
Under the DPDP Act 2023 you may request access to the personal data we hold about you, ask us to correct or complete it, ask us to erase it, nominate someone to exercise these rights on your behalf, and raise a grievance about how we have handled it.
To exercise any of these, contact us on +91 83695 17339 or through the enquiry form. We respond within thirty days and will confirm your identity before acting on a request.
Grievance officer
If you are not satisfied with how we have handled your personal data, contact our grievance officer. If your grievance is not resolved to your satisfaction, you may escalate it to the Data Protection Board of India.
| Grievance officer | Aneil Nhayade, Founder |
|---|---|
| Phone | +91 83695 17339 |
| Address | Digistan Consultant, Palava City, Dombivli, Thane, Maharashtra 421204 |
| Response time | Within 30 days of receipt |
Security
We use encryption in transit, access controls limited to those who need the data, and audit logging. Enquiry data is stored in a database with restricted access rather than left in an inbox. No system is perfectly secure, and we will notify you and the Data Protection Board as required if a breach affects your personal data.
Children
This site is intended for business use and is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, contact us and we will delete it.
Changes to this policy
We update this policy when our practices change. The date below shows when it was last revised, and material changes will be flagged on the site.
Frequently asked
Questions we get about this
Do you use my data to train AI models?
No. Enquiry and chat data is used to respond to you and to improve our own service. It is not contributed to model training.
Can I ask you to delete my data?
Yes. Contact us and we will erase it, except where we are legally required to retain records — invoices and contracts, for example, which we must keep for accounting purposes.
Talk it through before you commit
A discovery call is a working session on your constraint, not a sales pitch.
Quick inquiry
Tell us what you're trying to build
A short note is enough. You'll hear back from the team, not a bot — usually within one working day.
- +91 83695 17339
- Palava City, Dombivli, Thane, MH 421204